Support

Common questions and links to product and legal documentation. For trustline and purchase steps, see the Terms of Service.

Documentation and legal

• Terms of ServicePlatform terms, transaction flows, and wallet confirmations
• Privacy PolicyHow we handle your data and privacy
• LitepaperVision, architecture, and roadmap

Frequently asked questions

• Why do I need a trustline before buying shares?

  On Stellar, a wallet must trust an asset before it can hold it. The first time you buy a VTrust Africa share, your wallet asks you to add that trustline. You do this once per asset.

• My transaction failed with "No trustline". What should I do?

  Approve the trustline prompt first, wait for it to confirm, then submit the purchase. Keep at least 2 to 3 XLM in your wallet to cover network reserves for new trustlines.

• Which network does VTrust Africa use?

  VTrust Africa runs on the Stellar network. Connect your wallet and approve transactions when prompted.

• Do I need to create an account?

  No email registration is required. You need a Stellar wallet and USDC for investments. Holdings are tied to your Stellar public key.

• Where can I read about transaction flows?

  The Terms of Service describe trustlines, purchases, and the in-app status messages you will see during each step.

Contact

For a technical problem, a partnership, or feedback, email the team at chancedesire60@gmail.com. That address is the VTrust Africa inbox. You can also read updates on vtrust.africa. We do not provide support through unofficial accounts. Verify links before sharing wallet details.